How to Lead the School Effectively in Handling Complaints, Crisis and the Media
Suggested learning time: approximately 1 hour
The excerpts are the highlights of the Education Bureau’s ‘Structured Manager Training Programmes’ for helping Incorporated Management Committees (IMCs) managers to lead their schools effectively in handling complaints, crisis and the media.
Disclaimer
Views in the videos are purely shared by the speaker(s) in his/her capacity. They are for reference only and should not be construed as legal advice or recommendation, which schools should obtain in each particular case if necessary.
Video
How to Lead the School Effectively in Handling Complaints, Crisis and the Media
(Speaker(s): Dr CHEUNG Wing Ming Francis)
[Video length: about 24 minutes]
Questions
- What is the "3C" strategy?
- What do you consider the most important factor in handling media?
- Does your school form a school crisis management team? Is it necessary to update the school-based mechanism for handling crises?
Suggested Follow-up Activities
Please read the presentation slides highlights (available in Chinese) for this training session.
Please read all reference materials listed in the website below:
Regarding the content of the aforementioned video(s) or document(s), please consider items that are worth discussing or sharing in the IMC meeting.