Strategies for Schools to Handle Complaints and Disputes; an Introduction to the Apology Ordinance
Suggested learning time: approximately 100 minutes
The excerpts are the highlights of the Education Bureau’s ‘Structured Manager Training Programmes’ for Incorporated Management Committees (IMCs) managers to enhance their understanding of strategies for handling complaints and disputes and the Apology Ordinance.
Disclaimer
Views in the videos are purely shared by the speaker(s) in his/her capacity. They are for reference only and should not be construed as legal advice or recommendation, which schools should obtain in each particular case if necessary.
Video
Strategies for Schools to Handle Complaints and Disputes;
an Introduction to the Apology Ordinance
(Speaker(s): Mr CHOW Wai Hung Enzo,
Pr CHOY Sai Hung)
[Video length: about 22 minutes]
Questions
- What is an apology? (Hint: Please refer to section 4 of the Apology Ordinance.)
- If an IMC makes an apology in connection with a matter, does IMC admit liability? (Hint: Please refer to section 7 of the Apology Ordinance.)
Suggested Follow-up Activities
Please read the presentation slides highlights (available in Chinese) for this training session.
Please read the following reference materials:
- Guidelines for Handling School Complaints
- Prevention of Sexual Harassment in Schools
- Chapter 7 (Sections 7.8 & 7.9), Appendix 12, School Administration Guide
- Incorporated Management Committee Liability Insurance Policy (IMCLIP)
- Sex Discrimination Ordinance
- Apology Ordinance
- Crimes Ordinance
- Employment Ordinance
Regarding the content of the aforementioned video(s) or document(s), please consider items that are worth discussing or sharing in the IMC meeting.